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Possible Discolored Water Notification for Eastern Service Area

November 15, 2017Due to emergency water main repair, residents who live in the eastern suburbs of Cleveland may experience discolored water over the next couple of days. The water is safe to drink and use as normal, but customers should refrain from doing laundry if they are experiencing discolored water. THERE IS NO BOIL ALERT IN EFFECT.

Potential discoloration of the water would be a result of a 54-inch steel transmission main being shut down for emergency repairs on Highland and Georgetown Rd. in Euclid. Potential discoloration results from iron particles being stirred up to due a sudden change of direction in water flow from having to divert water to supplemental mains within the system. Crews are working to make the repairs and additional crews are monitoring in the field for discoloration.

If the customers notice discoloration, they should contact Cleveland Water’s 24 Hour Emergency Dispatch Line at 216.664.3060.

The following suburbs may be impacted:




Cleveland Heights

East Cleveland

Gates Mills

Highland Heights

Highland Hills

Hunting Valley


Mayfield Heights

Mayfield Village

Moreland Hills

North Randall


Pepper Pike

Richmond Heights

Shaker Heights

South Euclid

University Heights

Warrensville Heights


Chagrin Falls

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