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Boil Advisory Issued For Some Streets

Water-Main-Break-SliderThe Village Utilities Dept. experienced a major water main break this morning.   While we don’t believe there is any contamination to the system we are issuing a boil advisory for properties on Bell St. east of Cleveland St., Walters Rd, Hickory Hill Dr.,Carriage Hill Dr. and Hamlet Hills. and all streets north of East and West Summit St.

It is recommended any water used for human consumption should be boiled vigorously for one minute.

If you have any questions please contact the Utilities Dept. at 247-5050.

Water Main Break Affecting Entire Village

alert-symbolPosted 11:15 am Thursday, March 31, 2016

There has been a break to a 12 inch water line on West Washington Street affecting the water supply to the entire village.

The utilities department is assessing the situation and will update when they know more information.  Currently, there is no estimate on when today water will be restored or who will be under a boil alert.  Stay tuned.


UPDATE 11:37 am   Water restored to most of village as problem has been isolated to the W. Washington Street area.  Residents with restored water may still experience low pressure or discolored water due to the earlier break.

Hydrant Flushing in April and May

hydrant_flushingAll fire hydrants in the Village of Chagrin Falls will be tested and flushed during the month s of April and May.

Starting the week of March 28, flushing of hydrants will be done on; Solon Road, Chagrin Valley Trails subdivision, Nob Hill, Monticello, Carriage Stone, Olive, Hall, Hawthorne, Somerset, Greenbrier-Greenhaven.

During the week of April 4, hydrants will be flushed on; Maple, Center, Walnut, Church, Water, West Washington, South Franklin, Cedar, South Street, Bellview, Bradley, Pine, and Oak.

During the week of April 11, hydrants will be flushed on; South Main, Elm Court, May Court, and Village Circle Drive, Miles Road, Winding River Dr., North Fork subdivision, Orchard, Meadow Lane, Bramley Ct., Hillside, West Orange, River Street, West Street, West Summit, Solether Lane, West Cottage, Chagrin Boulevard, Bentleyville Road, Old Plank, Skyline, Canyon.

During the week of April 18, hydrants will be flushed on; North Main (including the Township), East Orange, East Cottage, East Summit, Falls Walk, Stanridge, Lyndale, Locust Lane, Timberidge, Kenton Road, North Street, High Street, North Cleveland, Willow, Falls Road, Stonecreek, Applebrook (including the Township), Coy Lane, High Court, Scarsdale Lane, Hunting Lane, Longwood Drive, Edgewood Court, and Wilding Chase.

During the week of April 25, hydrants will be flushed on; East Washington Street, Pheasant Run Subdivision, Senlac Hills Drive, Hastings Lane, Heather Court, Tartan Court, Highland Lane, Bell Street from Village limits-east, Fairview, Hazelwood, Sylvan, Mapleridge, Birchmont, Woodside Road, Fernwood, Blackford, Laurel, and Clarion, Philomethian Street, Shopping Plaza.

During the week of May 2, hydrants will be flushed on; Ridgewood, Bell Street, Bell Tower, Carriage Hill, Hamlet, Vincent, Columbus, American, Walters, Hickory Hill, Cleveland Street, Village Commons.

Fire hydrants will not be operated before 8:00 a.m. of each day. All immediate areas will notice a drop in pressure while hydrants are operated. Some discolored water will be noticed. It is advisable to do any clothes washing before the time that the crews are in your neighborhood. The water should clear up within 3 or 4 hours after flushing. Occasionally it does take longer. If anyone is in doubt about washing clothes on any particular day, please call the Water Department office at 247-5050 for further information.

Chagrin Falls- 15% Increase Recommended for Water and Sewer Rates

Dear Chagrin Falls Water and/or Sewer Customer:

No one likes to see their utility bill go up, however, the Chagrin Falls water and sewer utilities must raise rates to cover the costs of operations and capital improvements. It has been five years since the last rate increase and the combined effect of inflation, reduced consumption and loss of estate tax have brought us to the point where we can no longer defer a rate increase. The recommended rate increase is 15% for 2016 on both the water and sewer portion of the bill, therefore, the total utility bill will increase 15% and not the 30% reported in the Sun Newspaper. This increase amounts to a little more than 2.8% per year over the past five years with compounding. To pay for capital improvements and keep up with inflation the recommendation includes a 5% per year increase for years 2017, 2018 and 2019.

The rate charged by the Village Utilities must cover the total cost of operating the water and sewer plants including labor, supplies, utilities, chemicals and regulatory mandates. The Chagrin Falls Utilities Department has worked hard to keep operating costs down. These efforts have included a reduction in staff, capital investment in water and sewer lines, installation of high efficiency motors and improvements to solids handling at the treatment plant. Despite these efforts the Utilities Department revenue does not cover the operational costs and cash balances have been drawn down to a low level as we deferred a rate increase as long as possible. Additionally the rate must cover capital improvement costs that were previously paid for with estate tax proceeds (the state has eliminated estate tax). The rate increase will allow the system to cover its costs and put aside $50,000 per year for future capital improvements to repair and replace equipment and infrastructure as it wears out.

The Village of Chagrin Falls strives to deliver a high quality product and reliable service. If you ever experience a problem with your water or sewer service like a sewer back up or low water pressure, please avail yourself of the Village services before calling a plumber. Your issue may be the result of a problem in the public sewer or water line where our crews can correct it without cost to the customer. You can reach the Chagrin Falls Utilities Department directly by phone at (440) 247-5051 or after hours call the Police non emergency number at (440) 247- 7321 and a service representative will be dispatched.

If you have any questions or comments regarding the water and sewer rates, please feel free to call my office at 440- 247-5050. The rate increase ordinances are on readings in front of Council. The public is welcome to comment at the next regular meeting on November 23rd at 8:00pm. Please call Village Hall by noon on Friday, November 20th if you wish to be listed on the agenda to speak to this issue. Otherwise you are welcome to speak in the open comment portion of the meeting.

Benjamin T. Himes

Chief Administrative Officer

New Payment Drop Box Available for After Hours

The Police Department doors will now be closed and locked after 4 pm.

You can drop off utility and parking citation payments in the drop box attached outside.

Power - Lock