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Utility Bill Questions / Information

Dear Chagrin Falls Water Customer,

One of our goals with the new system is to provide bills reflecting usage for actual calendar quarters. This will also have the effect of making each quarter’s bill approximately equal in the number of days in the billing cycle.  With the previous system, the unequal number of days in each quarter’s bill lead to much confusion regarding why water usage had varied period to period. Switching to a calendar quarter billing system will require a transition from the old system to the new system with a fixed calendar quarter cutoff.

Accordingly, your October utility bill, will reflect approximately 4 and 1/2 months of water usage instead of the normal 3 months.  The October water bill will consist of usage from early to mid-May through September 30th.  This is a one-time occurrence necessary for the billing cycle’s conversion to a true calendar quarter billing system. While this October bill will reflect water usage over a longer period than was normal, you will only be charged for actual usage. If this transitional bill creates financial hardship, please contact Katie Knauff at 247-5050 to work out a payment plan for this extra time period.

Your January 2020 water bill will cover the period of water usage from October 1, 2019 through December 31, 2019.

Please contact Village Hall at (440) 247-5050 if you have any questions.  Thank you.

Sincerely,

Robert Jamieson

Chief Administrative Officer

Chagrin Falls Stabilizes Eroding Banks of the Chagrin River – tour information

The Village of Chagrin Falls Stabilizes Eroding Bank of the Chagrin River

Chagrin Falls Village, OH; September 30, 2019:  With $88,800 in funding from an Ohio Environmental Protection Agency 319 grant, and $59,200 provided as match by Village of Chagrin Falls 250 feet of severely eroding streambank were stabilized along the Chagrin River in fall 2017.  Four bendway weirs, rock structures that extend into the stream to direct flows away from banks; and toe stone protection were installed to reduce extreme streambank erosion. This project also involved regrading the streambanks to a gentler, more stable slope, and excavating the adjacent riparian area to increase floodplain water storage. Native vegetation was planted along the streambank and in the floodplain in spring 2019.

Sediment is a major cause of impairment in the Chagrin River.  Excessive sediment degrades habitat for fish and aquatic insects, decreases water clarity, and acts as a mode of transport for phosphorous and other pollutants to Lake Erie.  Stabilizing this section of eroding streambank is expected to reduce the amount of sediment entering the Chagrin River by 65 tons each year. This project restores floodplain access, reduces sediment pollution, and improves water quality both at the project area and further downstream.

The Village contracted with Davey Resource Group and Mark’s Construction, a design-build team of environmental scientists, engineers, and contractors, to complete this restoration work.  Chagrin River Watershed Partners, Inc. (CRWP), a nonprofit organization that provides technical assistance to the communities and park districts that drain to the Chagrin River, is also assisting Chagrin Falls Village with this project.

Interested citizens are invited to a tour of the project site on October 17, 2019 at 3 pm. CRWP, Davey Resource Group, and Village staff will lead the tour and share more information on the project at this time.  The tour will be held at Meadow Lane Waste-Water Treatment Plant at 301 Meadow Lane, Chagrin Falls, 44022. Please register at:

https://www.eventbrite.com/e/village-of-chagrin-falls-streambank-stabilization-tour-tickets-73007390069.

Fact sheet

Tour Flyer 

This project was financed in part through a grant from the State of Ohio Environmental Protection Agency and the United States Environmental Protection Agency, under the provisions of Section 319(h) of the Clean Water Act.

For More Information, contact

Rob Jamieson, Village of Chagrin Falls (440) 247-5050

Mayor Bill Tomko, Village of Chagrin Falls (440) 247-5050

Kristen Hebebrand, Project Manager (440)-975-3870

Chagrin Falls Mandatory Water Meter Upgrage

The Village of Chagrin Falls has contracted with PMI to upgrade our water meter reading system.   Some residents will get a postcard from PMI to contact them and arrange an appointment time to change out your meter.   The residents who do not receive this postcard are residents that have newer meter and the Village Water Department will be changing out the remote on the outside of the your house where no appointment is necessary.  Please contact PMI at  1-866-260-3176 to schedule your appointment ONLY if you received a postcard.  Contact Village Hall 440-247-5050 if you have any questions regarding this mandatory upgrade.

Sample of postcard from PMI

CHAGRIN FALLS WATER MAIN BREAK-Read below for BOIL ADVISORY locations

CHAGRIN FALLS WATER MAIN BREAK:
The Village Utilities Department experienced a major water main break Friday night, March 1st 2019. While we don’t believe there is any contamination to the system, due to the loss of pressure, we issued a boil advisory for the residents of the Village from East Washington Street north to the Village line including Chagrin Falls Township. Main Street in town and residents in Russell and South Russell are excluded from this advisory. After communicating with Ohio E.P.A. they have required us to collect additional samples. This will extend the boil advisory through Sunday March 3rd 2019. It is recommended any water used for human consumption should be boiled vigorously for 1 minute. If you have any questions please contact the Utilities Department at 216-247-5051. Thank you.

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