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Utility Bill Questions / Information

Dear Chagrin Falls Water Customer,

One of our goals with the new system is to provide bills reflecting usage for actual calendar quarters. This will also have the effect of making each quarter’s bill approximately equal in the number of days in the billing cycle.  With the previous system, the unequal number of days in each quarter’s bill lead to much confusion regarding why water usage had varied period to period. Switching to a calendar quarter billing system will require a transition from the old system to the new system with a fixed calendar quarter cutoff.

Accordingly, your October utility bill, will reflect approximately 4 and 1/2 months of water usage instead of the normal 3 months.  The October water bill will consist of usage from early to mid-May through September 30th.  This is a one-time occurrence necessary for the billing cycle’s conversion to a true calendar quarter billing system. While this October bill will reflect water usage over a longer period than was normal, you will only be charged for actual usage. If this transitional bill creates financial hardship, please contact Katie Knauff at 247-5050 to work out a payment plan for this extra time period.

Your January 2020 water bill will cover the period of water usage from October 1, 2019 through December 31, 2019.

Please contact Village Hall at (440) 247-5050 if you have any questions.  Thank you.


Robert Jamieson

Chief Administrative Officer

Fall Leaf Pick Up- UPDATE

11/25/19 UPDATE

The Street Department will wrap-up leaf collection on the second week of December.  Residents should place out their leaves NO LATER THAN MONDAY, DECEMBER 9 at 7 a.m., weather-permitting.  We intend to shut down the operation by Friday of that week.  After our final pass, residents can place their leaves in bags and place out with their trash on their regular trash collection day


Fall Leaf Pick Up

The Village of Chagrin Falls Street Department will begin the annual leaf pick-up program on  Monday, October 21, 2019.   Crews will be starting at the south end of town and working north. Leaves should be piled in long windrows within 4 feet of the curb on the tree lawn wherever possible. On streets with ditches, leaves should be raked as close to the road as possible in windrows, but not blocking the ditch. Leaves should not be raked into the street as they will cause drainage problems. Branches, twigs, and flower cuttings must not be put in the leaf piles as they will clog up the vacuum equipment and slow down the pick-up considerably. Inclement weather will slow down the pick-up and may delay collection. The Street Department makes 4 – 6 rounds a year. Please have all leaves placed out for collection NO LATER THAN SUNDAY, November 24th. A final round of collection through the Village will start on MONDAY November 25th @ 7:30 A.M.  After the final pick-up, residents will have to bag their leaves for collection with their regular refuse. The Village of Chagrin Falls does not offer a Spring leaf pickup program.

Rob Jamieson

Chief Administrative Officer

Household Hazardous Waste & Special Item Drop-Off 12-7-19

The Village of Chagrin Falls has switched the schedule for the Household Hazardous Waste & Special Item Drop-Off.  This event is for Village of Chagrin Falls residents ONLY.  You will be required to present your ID at time of drop-off.

The 2019  schedule will be:

Household Hazardous Waste & Special Item Drop-Off  (HHW & SIDO)

September 7, 2019 –  9:00am – 2:00pm – Service Garage,  240 Solon Road – HHW & SIDO ONLY 

October 19, 2019-9:00am-12:00pm- Federated Church-76 Bell St- PAPER SHREDDING ONLY

December 7, 2019 – 9:00am – 2:00pm – Service Garage, 240 Solon Road – HHW & SIDO ONLY

The 2020 Schedule will be:

March 7, 2020 – 9:00am – 2:00pm – Service Garage, 240 Solon Rd – HHW & SIDO & PAPER SHREDDING

June 6, 2020 – 9:00am – 2:00pm – Service Garage, 240 Solon Rd – HHW & SIDO ONLY

September 5, 2020 – 9:00am – 2:00pm – Service Garage, 240 Solon Rd – HHW & SIDO & PAPER SHREDDING

December 5, 2020 – 9:00am – 2:00pm – Service Garage, 240 Solon Rd – HHW & SIDO ONLY

Household Hazardous Waste & Special Item Collection (HHW & SIDO) list

To Solidify Latex Paint

Latex Paint Disposal

Recycle & Household Hazard Waste Brochure


Please contact the Service Department if you have any questions, 440-247-5053