Contact Information

Power Outages

Residents and businesses in Chagrin Falls that are experiencing a power outage are encouraged to report it to The Illuminating Company by calling 1-888-LIGHTSS (1-888-544-4877). It is encouraged that every person experiencing a power outage report it so that The Illuminating Company is aware of the extent of the problem. The status of the repair of a power outage can be checked by referencing First Energy website at and zooming in on the map to Chagrin Falls. All reported electrical outages will be shown with an icon, which you can click on to obtain information on the number of people affected by that specific outage as well as the approximate time of power restoration. Please do not call Village Hall or the Chagrin Valley Dispatch Center as we do not have any additional information on power outages.

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