We are pleased to announce the launching of a new safety app for smart phone users called ‘Your 911’. This new service should offer shortened response times when reporting an emergency situation via cell phones and a new ability to contact local government with non-emergency situations or concerns.
Beginning July 24, 2017, residents of Chagrin Falls and customers of the Chagrin Falls Water Department can download this FREE App using the links below.
Once downloaded to your smart phone, please fill out the “Profile” section of the app. Your 911 provides a one-button emergency link to Chagrin Falls Dispatch or, if you are outside the Village of Chagrin Falls boundaries, to the dispatch center nearest you. Your 911 will immediately provide dispatchers with your location information if you are within the Village boundaries and update that location during an emergency.
911 Cellular is also the Villages new Mass Notification System, replacing CodeRED. Residents and water customers MUST register in order to receive these notifications. Data from our old system was not transferred to the new system. When registering through the ‘Your 911’ App or by clicking the link on the Village’s website, you will have the ability to select what group notifications you want to receive. We have both a Resident Group and a Water Department Group for water customers who do not live in the Village of Chagrin Falls.
If you download the Your 911 App, you will be able to report non-emergency issues to the Village.
When you press the icon the above screen will appear and you can select the department you want to report a non-emergency problem to:
· Utilities Department (water and sewer problems)
· Street Department (most Village maintenance matters)
· Building Department (building related issues including maintenance of structures)
· Administration (all other Village issues)
You can type a description of the situation and you will also have the ability to upload a photo or video. When you send the report, it will be forwarded to the department you selected and they will review and respond to it during regular business hours.
Panic Buttons Available
The Your 911 App also has the ability to work with a separate panic/emergency alert button. The separate panic button can be purchased for a one time low cost fee. If interested in purchasing, please contact Chagrin Falls Police department, Lisa Mariola at 247-1787. The button, when activated and in Bluetooth range (within approx. 60 feet of the smart phone), will send an alert notification to the dispatch center with your location. There is a red light that blinks when the button is pressed but the phone is too far away, and a green light that blinks when the button is pressed and the information was successfully sent, so users know right away.