Chagrin Falls water and sewer services are provided by our Utilities Department. The department maintains 18.2 miles of water mains throughout the village, processing all water in our Waste Water Treatment plant.
Chagrin Falls water customers are fortunate because we enjoy an abundant supply of water from two sources. We receive water from the City of Cleveland, which is surface water taken from Lake Erie, and we operate the Franklin Street Well Field, a groundwater source. These two sources are blended at the Solon Road Booster Station. Chagrin Falls also has a second connection to Cleveland on Falls Road at the Moreland Hills line.
Chagrin Falls water is processed at the waste water treatment plant. This diagram of the system shows route taken by the used water as it is processed and filtered. Questions about water processing should be directed to Glenn Elliott, Superintendent of Utilities at 440-247-5051.
Water Quality Report
For more information about this report, or for any questions relating to your drinking water, please contact Glenn Elliot, Superintendent of Utilities at 440-247-5051. You can view and download the most recently mailed water quality report below.
Rates and Billing
Water and sewer bills are combined and mailed four times a year: January 1, April 1, July 1, and October 1. Payment within 30 days will avoid a 10% penalty. Soon, you will be able to pay your bill online.
For questions about water billing, please contact Debbie Carter, Utilities Clerk, at Village Hall 440-247-5050.
In the information below, “inside” refers to properties located within the Chagrin Falls village limits. “Outside” refers to properties located in other municipalities that receive water from the Chagrin Falls Water System.
The Utilities Department is staffed by 11 people and operates out of the Waste Water Treatment plant located at 301 Meadow Lane. Meet your Utilities Staff below.
Glenn Elliott has been with the Village of Chagrin Falls since October of 1982. He is the Utilities Department Superintendent, with a Class III Wastewater and Class III Water Supply EPA license.
Decisions about our water and sewer system are discussed at meetings of the Utilities Committee. Utilities Meetings are held on an as needed basis at Village Hall, 21 W. Washington Street. Dates and times for these meetings are posted on this website and in Village Hall. You can find minutes of their past meetings below.