Contact Information

Chagrin Falls Announces Your 911 Safety App for Smartphone Users And Mass Notification System

 

We are pleased to announce the launching of a new safety app for smart phone users called ‘Your 911’. This new service should offer shortened response times when reporting an emergency situation via cell phones and a new ability to contact local government with non-emergency situations or concerns.

Beginning July 24, 2017, residents of Chagrin Falls and customers of the Chagrin Falls Water Department can download this FREE App using the links below.

Once downloaded to your smart phone, please fill out the “Profile” section of the app. Your 911 provides a one-button emergency link to Chagrin Falls Dispatch or, if you are outside the Village of Chagrin Falls boundaries, to the dispatch center nearest you. Your 911 will immediately provide dispatchers with your location information if you are within the Village boundaries and update that location during an emergency.

Mass Notifications

911 Cellular is also the Villages new Mass Notification System, replacing CodeRED. Residents and water customers MUST register in order to receive these notifications. Data from our old system was not transferred to the new system. When registering through the ‘Your 911’ App or by clicking the link on the Village’s website, you will have the ability to select what group notifications you want to receive. We have both a Resident Group and a Water Department Group for water customers who do not live in the Village of Chagrin Falls.

iReports

If you download the Your 911 App, you will be able to report non-emergency issues to the Village.

When you press the icon the above screen will appear and you can select the department you want to report a non-emergency problem to:

· Utilities Department (water and sewer problems)
· Street Department (most Village maintenance matters)
· Building Department (building related issues including maintenance of structures)
· Administration (all other Village issues)

You can type a description of the situation and you will also have the ability to upload a photo or video. When you send the report, it will be forwarded to the department you selected and they will review and respond to it during regular business hours.

Panic Buttons Available

The Your 911 App also has the ability to work with a separate panic/emergency alert button. The separate panic button can be purchased for a one time low cost fee. If interested in purchasing, please contact Chagrin Falls Police department, Lisa Mariola at 247-1787. The button, when activated and in Bluetooth range (within approx. 60 feet of the smart phone), will send an alert notification to the dispatch center with your location. There is a red light that blinks when the button is pressed but the phone is too far away, and a green light that blinks when the button is pressed and the information was successfully sent, so users know right away.

William Tomko
Mayor

The Village has discontinued service with CodeRed, so in order to receive these important notifications, please EITHER download either the iPhone app from iTunes or the Android app from Google Play OR register online for traditional phone notifications.

Carriage Rides In Chagrin Falls

Many people have expressed concerns about the horse’s wellbeing and the Village shares these concerns. The village council gives the carriage company a franchise, similar to a taxi company franchise, to operate.  As a precondition to the franchise grant, the company is required to submit an annual certification from a licensed Veterinarian stating that the horse is in good health and that the horse will be provided water when resting/not pulling the carriage. The Village can terminate the franchise if the operator fails to meet their responsibilities under the agreement. The current operator has complied with these conditions; accordingly we do not feel we have, at this time, a legal basis to revoke the franchise. The police will continue to monitor the situation to ensure compliance with the laws and the well-being of the horse.

Mayor Bill Tomko

New Company Retained For Reverse 911

The Village of Chagrin Falls has retained a new company for Reverse 911.  The new service will provide all the functionality of our previous service as well as expanded functionality through a smart phone app.

As a consequence of the move to a new service, all residents who wish to receive notifications will need to sign up at the Your 911 portal.

You will be asked for your name, email, home address, and phone numbers.