The Village of Chagrin Falls is pleased to offer the Guardian Calling Program to its home-bound residents. Guardian Calling is a computer-based program designed for older adults, disabled persons, shut-ins who live alone, or anyone in our community who needs to be checked-on daily. This system, now in use throughout the United States, has saved a number of lives and reduced worry and anguish for countless citizens and their families and friends.
The Chagrin Falls Police Department will operate the computerized telephone calling system free of charge. The system calls each enrolled subscriber every day of the week at the same time. When the subscriber picks up the phone, he or she will hear a voice message from the Police Department. The subscriber will then enter a preset code by pressing a few of the telephone keys so that the system knows they are “O.K.” If the subscriber fails to answer the phone, if the wrong code is pressed, or if there is a busy signal, the computer immediately notifies the police dispatcher and two emergency contacts. They can then follow-up to check on the person’s well being.
During holidays, vacations, or any other time the subscriber plans to be away from home for an extended period of time, a simple call to the Police Department will stop the calls for as long as needed. For those periodic occasions when a subscriber knows that they will not be home on a certain day – because of shopping or doctor’s appointments, as an example – and consequently cannot respond to the Guardian Call, they should call the Police Department beforehand to let the dispatcher know that the check-up call will go unanswered.
The service is not intended to take the place of Lifeline, Lifephone, or any other type of medical alert service that a person may now be using. In fact, we urge people to use these other services if they desire to do so. This service is just an additional service that the village is making available to the residents of Chagrin Falls.