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Possible Discolored Water Notification for Eastern Service Area

November 15, 2017Due to emergency water main repair, residents who live in the eastern suburbs of Cleveland may experience discolored water over the next couple of days. The water is safe to drink and use as normal, but customers should refrain from doing laundry if they are experiencing discolored water. THERE IS NO BOIL ALERT IN EFFECT.

Potential discoloration of the water would be a result of a 54-inch steel transmission main being shut down for emergency repairs on Highland and Georgetown Rd. in Euclid. Potential discoloration results from iron particles being stirred up to due a sudden change of direction in water flow from having to divert water to supplemental mains within the system. Crews are working to make the repairs and additional crews are monitoring in the field for discoloration.

If the customers notice discoloration, they should contact Cleveland Water’s 24 Hour Emergency Dispatch Line at 216.664.3060.

The following suburbs may be impacted:

Beachwood

Bentleyville

Bratenahl

Cleveland Heights

East Cleveland

Gates Mills

Highland Heights

Highland Hills

Hunting Valley

Lyndhurst

Mayfield Heights

Mayfield Village

Moreland Hills

North Randall

Orange

Pepper Pike

Richmond Heights

Shaker Heights

South Euclid

University Heights

Warrensville Heights

Woodmere

Chagrin Falls

For the latest information, follow us on Facebook or Twitter or visit http://clevelandwater.com/blog.

Greenbriar Water Utility Meeting Set, Questions Answered

OFFICE OF THE CHIEF ADMINISTRATOR

August 17, 2017

Dear Greenbrier Subdivision Resident:

I am writing to invite you to a Utilities Committee meeting on Wednesday, August 23rd at 7:00 PM in the Council Chambers at 21 West Washington Street to discuss any concerns about your drinking water. The Village is meeting with several industry experts this week and will provide an update on progress at the meeting next week.

I also want to address various points raised by Mr. Nerone in his August 14, 2017 letter to Council. While this letter is largely factual it is also somewhat misleading . A series of questions and answers below are intended to address some of the misunderstanding of the water system.

As background, the Franklin Street wells have served the Village since the 1960s. They are a very high quality groundwater source and were the sole supply of the entire Village up until 1987 when the Village connected to the City of Cleveland to satisfy increased peak demand for water as a result of an increase in the population served. The Franklin Street wells pump into the distribution system at the corner of Somerset and Hawthorne Drives and Cleveland water is pumped into the system at Solon Road and Greenbrier. When the wells are running, which is the majority of the time, the Greenbrier Subdivision is receiving Chagrin well water only.

While we recognize that there is currently an issue with discolored water in the Greenbrier area, there is no history ofreported discolored water problems in Greenbrier or Village wide either before or after the connection to Cleveland water. All water systems have aesthetic problems from discolored water from time to time but you should not see discolored water on a regular basis. Discolored water is typically caused by changes in the flow rates, water main breaks or hydrant flushing. It is our understanding that in the past four years the residents of the Greenbrier Subdivision have noticed more incidents of discolored water and since this was first brought to our attention in January 2017 we have been and are working to minimize this as much as possible.

Is the water from the Franklin Street wells safe?

Yes. The water is safe to drink and is well within all of the strict EPA regulations for drinking water. The aesthetic discolored water issue raised by Mr. Nerone related only to color and the naturally occurring iron in the source water from the Franklin Street wells. Dissolved iron is colorless but can react with oxygen in the distribution system to form iron oxide or rust and cause discolored water.

Is the Franklin Street well water iron level “very high”?

No. The water industry and EPA do not consider concentrations less than 300 parts per billion (ppb) to be a “very high” iron level. Any amount of soluble iron below 300ppb is considered low. The last test result of the Franklin Street well water was 290 ppb. Historic test results show the wells have ranged between 210ppb and 290ppb. It is simply not accurate to characterize the iron content of the wells as “very high”.

 

Is Cleveland water extensively treated and Chagrin water untreated?

Cleveland water has to be extensively treated as necessitated by the relatively poor quality of the source water and to meet the EPA Surface Water Treatment Rules. Lake Erie is subject to all forms of environmental pollution including air pollution fallout, storm water runoff, septic and wastewater treatment plant discharges, algae blooms, open water dumping, and dead zone influence. All these contaminants in the raw water must be removed before it can be distributed to customers. Chagrin Falls has deep wells that are protected by a 230 foot layer of clay overburden. The well water can be safely consumed with no treatment although EPA requires chlorination as a safety factor. This type of well water is routinely sold at a high premium by the bottled water industry as artisan spring water. The Chagrin Falls Water Department and Cleveland Water are subject to the same regulations for consumer tap water quality. Chagrin is much less regulated on the treatment side because ground water is inherently of much higher quality than surface water.

 

Does Chagrin treat the water for iron?

Yes. The Village does treat the well water for iron with a polyphosphate and orthophosphate blend. Chagrin follows the water industry standard and Ten States Standards (plant design standards), which provide for sequestration with polyphosphate as the prescribed treatment up to 500 ppb. Additional treatment is not indicated by the low iron content of the water.

 

Is there fluoride in Chagrin well water?

Yes. Fluoride is a naturally occurring element in ground water and the concentration of fluoride is 0.25 parts per million (ppm) in the Franklin Street well water. Chagrin does not add additional fluoride to its well water. Fluoride is also a regulated contaminant and water systems may not exceed a Maximum Contaminant Level (MCL) of 4.0 ppm. The EPA also has an advisory secondary standard of 2.0ppm to protect children from tooth discoloration. The Department of Health and Human Services (DHHS) recommends an optimal level of 0.7ppm for dental health. The Village well water is well below the secondary standard and contains 35% of the current DHHS recommendation.

Fluoridation of drinking water remains a controversial subject despite its history of use in this country because excess fluoride can have adverse health consequences. Recent studies have lent support to the opposition and calls for lower levels of fluoride in drinking water. Today most people are exposed to fluoride from sources other than drinking water including dental products, food and beverages. For more information see this Scientific American article and this EPA fact sheet.

 

What is the Village doing about the recent discolored water complaints?

In the near term we are working to resolve the recent discolored water problem by working with our chemical supplier to adjust dosages or phosphate blends as may be necessary. In addition, the capital plan approved by Council last fall includes replacement of the transmission line from the Franklin Street well field in 2018 in conjunction with the resurfacing of the roads in Greenbrier. The transmission line will be extended through the Greenbrier Subdivision to Solon Road where it will mix directly with Cleveland water. When this project is completed all customers will receive a homogeneous blend of Cleveland and Chagrin water.

 

Sewer Jetting Begins On May 22nd

The Village Utilities Department will be jetting all the main line sewers in the village starting next week.

This will go through June.

Please contact the Village Utilities Department at 440-247-5050 with any questions.

 

Spring Hydrant Flushing Underway

All fire hydrants in the Village of Chagrin Falls will be tested and flushed during the month s of April and May.

Starting the week of April 3, flushing of hydrants will be done on; Solon Road, Chagrin Valley Trails subdivision, Nob Hill, Monticello, Carriage Stone, Olive, Hall, Hawthorne, Somerset, Greenbrier-Greenhaven.

During the week of April 10, hydrants will be flushed on; Maple, Center, Walnut, Church, Water, West Washington, South Franklin, Cedar, South Street, Bellview, Bradley, Pine, and Oak.

During the week of April 17, hydrants will be flushed on; South Main, Elm Court, May Court, and Village Circle Drive, Miles Road, Winding River Dr., North Fork subdivision, Orchard, Meadow Lane, Bramley Ct., Hillside, West Orange, River Street, West Street, West Summit, Solether Lane, West Cottage, Chagrin Boulevard, Bentleyville Road, Old Plank, Skyline, Canyon.

During the week of April 24, hydrants will be flushed on; North Main (including the Township), East Orange, East Cottage, East Summit, Falls Walk, Stanridge, Lyndale, Locust Lane, Timberidge, Kenton Road, North Street, High Street, North Cleveland, Willow, Falls Road, Stonecreek, Applebrook (including the Township), Coy Lane, High Court, Scarsdale Lane, Hunting Lane, Longwood Drive, Edgewood Court, and Wilding Chase.

During the week of May 1, hydrants will be flushed on; East Washington Street, Pheasant Run Subdivision, Senlac Hills Drive, Hastings Lane, Heather Court, Tartan Court, Highland Lane, Bell Street from Village limits-east, Fairview, Hazelwood, Sylvan, Mapleridge, Birchmont, Woodside Road, Fernwood, Blackford, Laurel, and Clarion, Philomethian Street, Shopping Plaza.

During the week of May 8, hydrants will be flushed on; Ridgewood, Bell Street, Bell Tower, Carriage Hill, Hamlet, Vincent, Columbus, American, Walters, Hickory Hill, Cleveland Street, Village Commons.

Fire hydrants will not be operated before 8:00 a.m. of each day. All immediate areas will notice a drop in pressure while hydrants are operated. Some discolored water will be noticed. It is advisable to do any clothes washing before the time that the crews are in your neighborhood. The water should clear up within 3 or 4 hours after flushing. Occasionally it does take longer. If anyone is in doubt about washing clothes on any particular day, please call the Water Department office at 247-5050 for further information.

 

FAQ Sheet For Residents That Have Opted-In To NOPEC

 nopec-copy

Please note:  The Village of Chagrin Falls is a member of NOPEC so our residents are able to join NOPEC, BUT each resident chooses whether they would like to be a part of the aggregate or not.

 

 

Frequently Asked Questions About NOPEC’s Electric Program

We are a NOPEC community. That means that the Northeast Ohio Public Energy Council (NOPEC), a not- for-profit council of governments, serves us as an energy “aggregator,” negotiating better deals on electricity and natural gas. NOPEC customers in our community have been saving money through a deal for electricity service that NOPEC agreed to with First Energy Solutions, with residential customers saving 6 percent and commercial customers saving 4 percent on the generation portion of their electric bills, compared with what they would have been paying to a utility. In addition, NOPEC has been funding an additional 1 percent discount that shows on your residential bill as “NOPEC Customer Credit.”

First Energy Solutions recently chose to terminate its contract with NOPEC. NOPEC now is in active discussions with suppliers to provide electricity for customers in our community at a discounted rate.

Here’s a FAQ designed to answer your questions about your electricity supply. For more information, visit our website at www.nopecinfo.org/electricupdate. You may also call 855-639-8159.

What does this mean for me, the customer? Am I going to have electricity?
Yes. Your electricity will continue to flow. Throughout the process of finding a new supplier, there will be no disruption of service for NOPEC customers.

So, my electricity will definitely not be shut off?

Correct, your electricity will not be shut off. There will be no disruption of service for our NOPEC customers because of the changing of suppliers.
What should I, the customer, be doing?

You should do nothing. Your discounts through NOPEC’s current supplier will continue until January. NOPEC plans to have a sound and financially strong supplier under contract shortly, ready to deliver electricity to NOPEC customers at a favorable rate.
What happened?

FirstEnergy Solutions informed NOPEC on Friday, Oct. 28, 2016 that it was terminating its contract with NOPEC, effective January 2017.
What is NOPEC doing in response to this early termination?

NOPEC is currently in discussions with new suppliers to continue to provide electricity at a discounted rate for its customers. NOPEC over the past 15 years has saved customers about $250 million and added many other values that benefit our communities and customers.
What did the contract with FirstEnergy Solutions provide for me, and how will it change?

On Jan. 1, 2010, FirstEnergy Solutions entered into a nine-year contract with NOPEC to supply electricity to NOPEC customers. As a result of that deal, NOPEC residential customers saved 6 percent and commercial customers saved 4 percent on the generation portion of their electric bills, compared with what they would have been paying to a utility. In addition, NOPEC has funded an additional 1 percent discount that shows up on your electric bill as “NOPEC Customer Credit.”

NOPEC is focused on getting our customers an excellent, financially strong electricity supplier and a deal that will allow them to continue to experience the many benefits NOPEC has become known for delivering to our customers.

When NOPEC finds a new supplier to provide a discounted rate, what do I need to do to receive that rate?

You should do nothing. When NOPEC contracts with a new electricity supplier, NOPEC will send a new notice to you with an option for you to “opt-out.” If you are happy with the new rate, you do not need to do anything and your discount will automatically be applied to your bill. If you do not want to reap the benefits of NOPEC’s new rate, you can fill out the “opt-out” form and return it to NOPEC within 21 days of the mailing date. If you opt-out, you will return to the utility’s standard service offer.

For 15 years, the great majority of customers in NOPEC communities have signed up for NOPEC’s significant savings. NOPEC was started by communities like yours that recognized deregulation was an opportunity for a not-for-profit energy “aggregator” that could help communities negotiate better deals on electricity and natural gas.

It has worked for the roughly 500,000 NOPEC customers in 12 Northern Ohio counties who have saved money on their utility costs and gotten other benefits from NOPEC.

Nothing that has happened will change that.

For more information, visit our website at www.nopecinfo.org/electricupdate. You may also call 855- 639-8159.

Chagrin Falls Water Is In Full Compliance With State and Federal Chromium Regulations And Below The Stringent California Standards

The Village of Chagrin Falls fully understands the concern that our customers may have over the recent report raising questions about the levels of chromium-6 in public drinking water systems. Our top priority is to deliver safe drinking water to our customers. Chagrin Falls Water meets and exceeds all State and Federal drinking water standards as established by the Safe Drinking Water Act and the Ohio Environmental Protection Agency (Ohio EPA), including regulations related to chromium.

Chromium-3 is an essential human dietary element. It is found in many vegetables, fruits, meats, grains, and yeast. Chromium-6 occurs naturally in the environment from the erosion of natural chromium deposits. It can also be produced and used in industrial processes. High concentrations of chromium-6 have been linked to cancer in laboratory animals. Chromium-6 is frequently found in low concentrations in our environment, including source water used for drinking water. The US Environmental Protection Agency (US EPA) has an established Maximum Contaminant Level (MCL) for total Chromium (which includes Chromium-6) of 100 parts per billion (PPB), (one part per billion is equivalent to one drop in a 14,000 gallon pool). Our most recent testing results (2013) indicates Chagrin Water’s total Chromium level is non-detectable (a concentration below the detection limit of the test). We also recently completed Unregulated Contaminant Monitoring Rule (UCMR 3) testing which indicated our Chromium-6 levels were 0.23 PPB at the village wells and non-detectable in the distribution system (the water mains that deliver water to the customers).

Since 2013, we have tested at our wells and our distribution system as required by the USEPA. Chagrin’s water supply results for Chromium-6 results are well below the stringent California standard of 10 PPB.

Again, the safety of our customers is our highest priority. As such, we continuously monitor and test our raw and finished water to ensure we deliver safe, quality water that meets and exceeds all State and Federal drinking water standards.

For more information see: https://www.epa.gov/dwstandardsregulations/chromium-drinking-water
http://www.awwa.org/Portals/0/files/legreg/documents/UpdatedChromiumInDrinkingWaterSummaryFinal.pdf
Ohio EPA has a public information center that can be reached at (614)644-2160.

New Cleveland Water Contract Proposed To Council

The Chagrin Falls Utilities Department is located on Meadow Lane.Chagrin Falls Residents:

It is with a great deal of pleasure that I can report to you that the administration has been successful in renegotiating the water supply agreement with the Cleveland Water District (CWD). We will be submitting this revised contract for council’s approval in the next few weeks. These revisions both reduce the minimum purchase volumes we must buy from Cleveland and move the measurement period to an annual basis from a monthly basis and assure our supply of water far into the future. Based upon these changes and our projected water supply needs, we have agreed, subject to council’s approval, to extend our contract for an additional 10 years to 2037.

The Village currently produces well water at approximately $2.80 per 1000 gallons compared to buying it from Cleveland at a cost of $4.78 per 1,000 gallons. Our costs are largely fixed and as we produce more well water the cost per unit goes down. Maximizing the ground water usage provides a significant savings to our customers and will moderate the need for future rate increases. I would specifically note the importance in protecting the Franklin Street aquifer now and in the future as it will save the the village $325,000 per year or $135.00 per customer annually by 2021. Our retention of the mothballed Washington Street well fields provides a potential expansion opportunity to meet future demand with lower cost well water. The change to an annual determination of purchase minimums is effective January 1 of 2017 and the reduction in the total purchase obligation is phased in over 5 years starting in 2017. Once fully effective in 2021 these changes will save the village water utility $325,000 per year. These savings will be applied in total to the Water-Reserve for Capital Improvements fund (Fund E3) and used to finance the water infrastructure needs. With these savings we can begin an orderly program to replace the remaining portions of our water distribution system that are antiquated and well beyond their service life.

The revised CWD contract, together with the 2015 enacted rate increase, will now allow us to fully fund the water utility’s capital needs without any additional anticipated rate increase for capital improvements. The funding sources and needs are now balanced within $250,000 over 10 years and this amount can easily be met via a combination of new customers, additional ongoing savings and, if necessary minor short term borrowing. Previously, this account reflected needs in excess of identified revenue sources of almost $2,000,000 and implied large future rate increases for capital improvements. This funding short fall is now provided for with the reduction in the CWD minimum purchases requirement and NOT water rate increases. This keeps money in our customer’s pockets.

While the waste water treatment plant has both anticipated EPA mandated capital needs and major equipment upgrades in 2020 (which will be financed), I can now confidentially report that based on known needs and revenue BOTH utilities, Water and Sewer are on a sustainable financial basis. Passage of the income tax increase this November will secure the overall village finances now and into the foreseeable future.

We strongly recommend that Council approve this revised contract.

Sincerely,

Mayor William Tomko 

Water Main Break Overnight Affects Much Of Village

Water-Main-Break-SliderUPDATE 3:11 PM 07/15/2016:  The Boil Advisory has been lifted.  

UPDATE 4 PM 07/14/2016: Boil advisory will remain in effect through Saturday morning 07/16/2016.

The Village Utilities Dept. experienced a major water main break in the early morning hours of 07/14/2016.

While we don’t believe there is any contamination to the system we are issuing a boil advisory for properties in the following areas – E. Washington St from Main St. to Ridgewood Dr., Senlac Hills subdivision, Philomethian St., S. Franklin St. From E. Washington St. to the cemetery, Carriage Stone Dr., Oak St., Pine St., Cedar St., South St., Bradley St., Bellview St., Main St. from E. Washington St. to Cedar St., May Ct., Elm Ct., Bell St. from Main St. to Ridgewood Dr., Vincent St., American St., Columbus St., Cleveland St from E. Washington St to Mill St., Low St., Hamlet Hills, Carriage Hill, Walters Rd. and Hickory Hill Dr.

It is recommended any water used for human consumption should be boiled vigorously for minute.

If you have any questions please contact the Utilities Dept. at 247-5050

Thanks
Glenn Elliott
Superintendent of Utilities

Boil Advisory Lifted

Water-Main-Break-SliderFrom the Village of Chagrin Falls Utilities Department:

The boil advisory issued yesterday for parts of the Chagrin Falls water system has been lifted. All water customers may use water as they normally would. If you have any questions please call the Water Department at 247-5051.

Boil Advisory Issued For Some Streets

Water-Main-Break-SliderThe Village Utilities Dept. experienced a major water main break this morning.   While we don’t believe there is any contamination to the system we are issuing a boil advisory for properties on Bell St. east of Cleveland St., Walters Rd, Hickory Hill Dr.,Carriage Hill Dr. and Hamlet Hills. and all streets north of East and West Summit St.

It is recommended any water used for human consumption should be boiled vigorously for one minute.

If you have any questions please contact the Utilities Dept. at 247-5050.

Water Main Break Affecting Entire Village

alert-symbolPosted 11:15 am Thursday, March 31, 2016

There has been a break to a 12 inch water line on West Washington Street affecting the water supply to the entire village.

The utilities department is assessing the situation and will update when they know more information.  Currently, there is no estimate on when today water will be restored or who will be under a boil alert.  Stay tuned.

 

UPDATE 11:37 am   Water restored to most of village as problem has been isolated to the W. Washington Street area.  Residents with restored water may still experience low pressure or discolored water due to the earlier break.

Hydrant Flushing in April and May

hydrant_flushingAll fire hydrants in the Village of Chagrin Falls will be tested and flushed during the month s of April and May.

Starting the week of March 28, flushing of hydrants will be done on; Solon Road, Chagrin Valley Trails subdivision, Nob Hill, Monticello, Carriage Stone, Olive, Hall, Hawthorne, Somerset, Greenbrier-Greenhaven.

During the week of April 4, hydrants will be flushed on; Maple, Center, Walnut, Church, Water, West Washington, South Franklin, Cedar, South Street, Bellview, Bradley, Pine, and Oak.

During the week of April 11, hydrants will be flushed on; South Main, Elm Court, May Court, and Village Circle Drive, Miles Road, Winding River Dr., North Fork subdivision, Orchard, Meadow Lane, Bramley Ct., Hillside, West Orange, River Street, West Street, West Summit, Solether Lane, West Cottage, Chagrin Boulevard, Bentleyville Road, Old Plank, Skyline, Canyon.

During the week of April 18, hydrants will be flushed on; North Main (including the Township), East Orange, East Cottage, East Summit, Falls Walk, Stanridge, Lyndale, Locust Lane, Timberidge, Kenton Road, North Street, High Street, North Cleveland, Willow, Falls Road, Stonecreek, Applebrook (including the Township), Coy Lane, High Court, Scarsdale Lane, Hunting Lane, Longwood Drive, Edgewood Court, and Wilding Chase.

During the week of April 25, hydrants will be flushed on; East Washington Street, Pheasant Run Subdivision, Senlac Hills Drive, Hastings Lane, Heather Court, Tartan Court, Highland Lane, Bell Street from Village limits-east, Fairview, Hazelwood, Sylvan, Mapleridge, Birchmont, Woodside Road, Fernwood, Blackford, Laurel, and Clarion, Philomethian Street, Shopping Plaza.

During the week of May 2, hydrants will be flushed on; Ridgewood, Bell Street, Bell Tower, Carriage Hill, Hamlet, Vincent, Columbus, American, Walters, Hickory Hill, Cleveland Street, Village Commons.

Fire hydrants will not be operated before 8:00 a.m. of each day. All immediate areas will notice a drop in pressure while hydrants are operated. Some discolored water will be noticed. It is advisable to do any clothes washing before the time that the crews are in your neighborhood. The water should clear up within 3 or 4 hours after flushing. Occasionally it does take longer. If anyone is in doubt about washing clothes on any particular day, please call the Water Department office at 247-5050 for further information.